Work Wonders for SaaS product teams
Requests arrive through support tickets, sales calls, Slack and the occasional angry tweet. Without one place to collect them, the loudest customer wins and everyone else assumes you are not listening.
Last updated
Collect in one place
A public board where customers post and vote, with categories, statuses and boards so requests stay organised as volume grows. Anyone on your team can submit on a customer’s behalf from the shared inbox.
Prioritise with evidence
Votes, comment volume and analytics show which requests actually have weight behind them, instead of relying on whoever escalated most recently.
Close the loop
Publish a changelog entry when the work ships and the people who asked for it hear about it. That is the step most teams skip, and it is the one customers notice.
Frequently asked questions
Can customers vote without creating an account?
- You control that. Boards can require sign-in, or accept identified users passed through from your own app via SSO.
Can we keep some requests internal?
- Yes — posts and whole boards can be private, and private content is never indexed.